Legal notice
This contract is concluded between SIA "KRIKL", Registration No.: 50203469371, legal address: Ausekļa
iela 14, Madona, Madonas nov., LV-4801, hereinafter - KRIKL or the Seller and physical or legal
person, hereinafter - the Buyer who purchases the product, hereinafter - the Product on the Internet site www.krikl.lv
hereinafter - the website.
1. General provisions
1.1. KRIKL is the owner of the Internet site and related rights, which owns its economic activities
within the framework of activities in accordance with this Agreement, hereinafter the Agreement, offers and sells the Goods to the Buyer.
1.2. KRIKL provides the information available on the Internet site about the Goods and sells the Goods in accordance
with the rules outlined below, as well as providing Customer Service. Accessing
For the website or by using it, the Buyer confirms that he has read the terms of the Agreement, understands them and
agrees to abide by them without limitation or condition.
1.3. If the Buyer, using the Internet, purchases the Product offered on the Internet site, then
such mutual agreement is considered a Distance Agreement and is subject to legal norms,
which regulates the Distance Agreement including, but not limited to, the Directive of the European Parliament and the Council
97/7/EEC on consumer protection in connection with distance contracts, the Law of the Republic of Latvia
"Consumer Rights Protection Law", the regulations of the Cabinet of Ministers of the Republic of Latvia
"Terms on the distance contract".
1.4. Buyer - an able-bodied person who is or is not registered and places an order on the Internet
on the website. Minor natural persons between 14 and 18 years of age use the services of KRIKL
only with the permission of a parent or guardian, except in cases where they are at their disposal
revenues. By registering on the website, the Buyer certifies that he is able to act and has the right to shop
On the website in accordance with the terms of the Agreement.
1.5. The contract is considered to be concluded when the Buyer confirms the order: The Buyer is
created a shopping cart and clicked "pay for purchase". The buyer has
the obligation to pay for the goods in accordance with the procedure and deadlines provided for in the Agreement.
1.6. KRIKL has the right to unilaterally amend and supplement the provisions of the Agreement. When the buyer is shopping
On the website, the terms of the Agreement, which are in force at the time of ordering the Product, are applied.
1.7. If the Buyer tries to harm the operation, stability, security or otherwise of KRIKL in any way
does not comply with the terms of the Agreement, the Seller has the right to cancel the Buyer's registration or otherwise limit it
access to the Internet site.
2. Subject of the contract
2.1. KRIKL according to the Buyer's order, made in accordance with 2.2.2 of the Agreement. point, undertakes to sell
and deliver or issue the Goods available on the website in the structural unit, in accordance with the Agreement
to the rules.
2.2. The buyer independently selects the Goods and orders and pays for the Goods in accordance with the Agreement
regulations subject to the following:
2.2.1. The customer familiarizes himself with the description of the Products, the price and its conformity with his own on the website
requirements;
2.2.2. The customer chooses the appropriate Product and completes the order and payment in accordance with
To the terms of the contract and the payment methods offered on the website.
2.3. KRIKL undertakes to deliver the goods ordered and paid for by the Buyer to the Buyer's order
the specified address in accordance with the terms of the Agreement.
3. Ordering the product
3.1. The buyer undertakes to specify the exact details of the order at the time of placing the order
necessary personal data, order delivery address and contact information. Not exactly
data, the Order may not be provided.
3.2. The seller is not responsible for the impossibility of fulfilling the order and for any resulting from it
consequences arising from submitted but incorrect data.
3.3. The Seller has the right to refuse the execution of the order if there are doubts about what the Buyer has submitted
correctness of the data, as well as - in case of conduct inconsistent with generally accepted principles.
4. Product prices and payment procedure
4.1. The prices of goods and services on the Internet site are indicated with taxes. Fee for
delivery of the order (if any) is determined separately according to the website
for the specified delivery charges.
4.2. The prices of goods on the website are indicated in EUR. All payments made through
payment processor Maksekeskus AS, the settlement currency is EUR (euro).
4.3. The buyer pays for goods using the bank links of the Republic of Latvia - Swedbank, SEB,
Nordea, Luminor, Citadel.
4.4. The website uses the Omniva Checkout checkout window, which allows for faster
make purchases online, therefore the payment is made outside the Internet store environment,
service provider Maksekeskus AS in a secure payment environment.
4.5. The price applicable to the order on the Internet site is applied to the goods and services
at the time of payment.
4.6. Payment is considered to have been made when the entire payment amount has been received by the Seller's bank
in the account.
5. Delivery of goods
5.1. When choosing the delivery method, the user undertakes to indicate the exact delivery address or the chosen one
pack the Omniva station.
5.2. Goods can be delivered to the Buyer by KRIKL or its authorized representative.
5.3. The buyer undertakes to accept his ordered goods from the courier.
5.4. KRIKL will do everything possible to ensure that the ordered goods are delivered after
as soon as possible. Estimated delivery times may vary, any delays will be reported.
5.5. When choosing the Omniva package as the delivery method, the Product arrives in the package chosen by the Buyer on the 5th
within working days after sending the order confirmation to the Buyer's e-mail address. About
The Buyer is informed of the arrival of the product in the package with a text message containing the door code,
the location of the package, the return code and the storage period. Parcels are open 24 hours a day
hours a day. The product is stored in the package for 7 calendar days. After the mentioned deadline
end of the Product is sent back to the Seller. In case the Buyer does not collect the Product in advance
within the mentioned term, the Buyer is obliged to reimburse the costs associated with the repeated delivery of the goods
sending.
5.6. If the Buyer cannot be found at the specified delivery address, the Seller or its authorized representative
the person has the right to hand over the goods to any other person present at the specified address at the time of delivery
an adult, but the Buyer has no right to express any claims to the Seller regarding the goods
delivery to an inappropriate person.
5.7. If the delivery of the goods to the Buyer is not possible due to the Buyer's fault or circumstances dependent on the Buyer
(The buyer has specified an incorrect address, the buyer cannot be found at the specified address, the specified address
cannot access, etc.), the goods are not re-sent, but the order is canceled. In this case
KRIKL refunds the Buyer only for the product, but the delivery fee is not refunded.
5.8. After receiving the goods, the Buyer or his representative checks the conformity of the goods with the ordered and
signs the invoice, delivery note or other handover/acceptance document at the time of delivery of the goods
KRIKL representative presents. When signing an invoice, waybill or other transfer/acceptance document,
The buyer or his representative confirms that the goods have been delivered in good condition. In all cases where
KRIKL's representative delivers the product to the Buyer if the product's packaging is wrinkled, wet or otherwise damaged
from outside, the Buyer must indicate (write a comment) in the confirmation of receipt of the shipment, or
a separate act must be written for such defects. The buyer must do this in the presence of the courier. KRIKL
is not responsible for such product defects that were obvious at the time of delivery but were not indicated
in the goods delivery confirmation.
5.9. In an emergency situation, when due to unforeseen circumstances, KRIKL cannot be provided on the Internet site
delivery of the purchased item, the Seller undertakes to offer a similar product. If the Buyer does not agree,
The Seller returns the money paid by the Buyer as soon as possible, but no later than 30 (thirty)
during calendar days.
6. Quality of goods
6.1. The characteristics of all goods sold by KRIKL are indicated in the product description for each product.
6.2. KRIKL goods are subject to the warranty specified in the relevant legal acts.
6.3. In the case of goods that do not comply with the terms of the contract, the Buyer has the right to request that KRIKL carry out
one of the following actions:
1) prevents non-compliance of the goods with the terms of the contract;
2) exchange the product for one that would ensure compliance with the terms of the contract;
4) cancel the contract and refund the amount of money paid for the product to the Buyer.
6.4. First of all, the Buyer has the right to ask the Seller to remedy the non-compliance of the goods with the contract without compensation
terms or to exchange a product that complies with the terms of the contract without compensation, except
cases where this is impossible or disproportionate.
6.5. If it is not possible to eliminate the product's non-compliance with the terms of the contract or to exchange it without compensation
against the terms of the contract, the Buyer has the right to ask the Seller to cancel the contract and
refund the amount of money paid for the product. By canceling the contract and refunding the amount of money,
The Seller may take into account the wear and tear of the product or the benefit that the Buyer has obtained from the use of the product, and for what
the contracting parties have agreed.
6.6. In the case of minor non-compliance of the goods with the terms of the contract (it does not significantly lower
the quality of performance of the basic functions of the product or the characteristics of use and can be prevented without creating a visual
detectable changes in the product's external appearance) and those that cannot significantly affect the Buyer's options
use the product, the Buyer cannot demand that the Seller cancel the contract and refund the amount paid for the product
amount of money.
6.7. The Buyer can express objections and requests regarding the non-compliance of the goods with the terms of the contract
To the seller in writing to kriklclothing@gmail.com.
6.8. The seller examines the received application/claim within 15 (fifteen) calendar days and
gives a substantive answer. If the Seller recognizes the application/claim submitted by the Buyer as
justified, the Seller shall immediately from the date of receipt of the application/claim carry out all
necessary actions to eliminate the objections mentioned in the Buyer's application/claim.
7. Right of withdrawal and return of goods
7.1. If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who
purchases the product for a purpose that is not related to its economic or professional activity), then
The buyer (consumer) can use the right of refusal without providing any justification. Observing
Regulation No. 255 of the Cabinet of Ministers of the Republic of Latvia "Regulations on distance contracts"
conditions, and the Buyer has the right within 14 calendar days from the moment of delivery of the goods/goods
withdraw from the purchase contract by sending KRIKL a request for the right of withdrawal to e-
email kriklclothing@gmail.com. The submission is attached in point 7.13.
7.2. To exercise the right of withdrawal, the Buyer fills out the withdrawal form in the Annex to the Agreement
and sends written (electronically in e-mail form or printed form attached to the returned item
in the original packaging) a statement indicating the object of return and the order number.
The money for the returned item will be credited to the account from which the payment was made. Delivery fee
is not returned.
7.3. Upon receiving the refusal application, the Seller shall immediately notify the Buyer of its receipt,
by sending an electronic notification to the e-mail address specified in the Buyer's opt-out form.
7.4. It is considered that the Buyer has complied with the deadline for the right of refusal (14 days) if the Buyer's application
about exercising the right of withdrawal is sent to the Seller before the expiry of the right of withdrawal.
In case of disputes, the Buyer is obliged to provide documentary proof of the right of refusal
deadline.
7.5.vAfter sending the application for exercising the right of refusal, the Buyer delivers the product
back to KRIKL by agreement, sending it by parcel in the original packaging with print
cancellation form, without undue delay, but no later than within 14 days. This term is
shall be considered complied with if the User returns the goods before the expiry of the 14-day period.
7.6. KRIKL undertakes without undue delay, but no later than within 14 days from the day when
received the Buyer's application regarding the exercise of the right of refusal and the days of return of the product,
refund to the Buyer the amount of money he paid for the product, excluding the amount for delivery.
7.7.b If the Buyer exercises the right of withdrawal in time, this Agreement is terminated and the Seller
refunds to the Buyer the payment received from him for the product, using the same payment method
means the Buyer used for the initial transaction.
7.8. The Seller is not obliged to reimburse the Buyer's delivery expenses for the ordered item or
return of goods.
7.9. The buyer bears all costs associated with returning the product.
7.10. The buyer can exercise the right of withdrawal subject to the following conditions:
7.10.1. the returned item(s) must be in the original packaging;
7.10.2. the product must not be damaged;
7.10.3. the item is not used, kept in the shipping box/packaging, has not lost sales
appearance (labels attached to clothing, safety film, etc.) (this does not apply to already delivered
a product damaged in time, for which the Buyer has indicated objections at the confirmation of receipt of the product);
7.10.4. the item to be returned must be in the same condition as it was at the time of receipt.
7.11. The seller has the right to refuse to accept the product back if the deadlines for
returning the product or the product is damaged/dirty.
7.12. The buyer is responsible for maintaining the quality and safety of the product, right of withdrawal
within the implementation period. The buyer is responsible for any decrease in the value of the item if
the product has been used in a way that is incompatible with the principle of good faith, including used
for a purpose other than to ascertain the product's characteristics or performance. The goods must be undamaged,
without losing the appearance of the product (unremoved and undamaged labels, untorn protection
films etc. c.) and unused. The product must be returned in its original packaging, in the same set,
in which it was received, necessarily returning the product purchase document, delivery document and
other accessories of the product that were attached to it at the time of its receipt. If the item is not completely
complete, is damaged, messy or not properly packed, KRIKL has the right not to accept the product,
as well as not to refund the money paid for the product to the Buyer.
7.13. Opt-out form Here
If you want to use the provisions of Article 14 of the Law on the Protection of Consumer Rights
day right of withdrawal, then print and fill out this form and
send it to the email address: kriklclothing@gmail.com
Upon receiving the opt-out application, we assume that you are familiar with
Distance contract provisions on right of withdrawal published
on the website: www.krikl.lv
8. Liability and Dispute Resolution
8.1. The Parties are liable to each other for damages caused to the other Party by the guilty Party
due to malice or gross negligence. The existence of damages must be proved by the Party claiming them
compensate.
8.2. In case of damages, the guilty party compensates the other party for the direct damages.
8.3. Any disputes or disagreements that may arise between the Parties in connection with this Agreement, the Parties
agree to resolve through mutual negotiations. In case the dispute is not resolved within 30 (thirty) days
resolved through negotiations, the dispute was resolved in accordance with the laws in force in the Republic of Latvia
regulatory enactments.
8.4. The seller is not responsible for the non-essential characteristics of the goods shown in the pictures on the Internet site
(actual size, nuances of shape or tone, etc.) inconsistency with the actual characteristics of the Buyer's goods
due to the screen parameters of the device used, lighting or any other similar external conditions.
8.5. The seller is not responsible for any delay or non-fulfillment of obligations or otherwise
non-performance caused by circumstances and obstacles beyond the Seller's reasonable control,
which includes but is not limited to strikes, government orders, hostilities or national
large-scale emergency, terrorist threats or acts of terrorism, environmental or climate anomalies,
non-performance by third parties, disruptions in the Internet connection, as well as computer equipment and
software damage. In case of such force majeure circumstances, the Seller will try
eliminate the resulting delays as soon as possible.
9. Other terms
9.1. Product images and descriptions, as well as other information about the product published on the website www.krikl.lv is SIA
"KRIKL" property.
9.2. The relationship between the Buyer and the Seller is governed by the provisions of the Agreement, as well as the provisions of the Republic of Latvia
law.
9.3. In matters that are not discussed in this Agreement, the parties will be guided by the laws in force in Latvia
to the laws of the Republic.
9.4. When concluding the Agreement, the Customer confirms that all the terms of the Agreement are clear and he accepts them
in full.
DISTANCE AGREEMENT LAST UPDATED:
March 15, 2023.